Privacy statement Grünenthal group

Thank you for your interest in information offered by Grünenthal GmbH. We would like you to know that we value your privacy. This Privacy Statement informs you under which circumstances and how we collect, use, and may disclose personally identifiable information that you provide during your visit to this web site.

We are a corporate group headquartered in Germany whose principal activity is pharmaceutical manufacturing. Our privacy statement covers Grünenthal GmbH and web sites of affiliated companies hosted by Grünenthal GmbH. We encourage you to read this Privacy Statement before submitting information. By using this web site, you acknowledge that you understand and agree to the terms of this Privacy Statement.

Our public web site does not enable our visitors to communicate with other visitors or post information to be accessed by others. Our web site includes links to third parties. Such third party web service providers may collect personal data about their visitors.

Use of cookies

To facilitate use of our web site we use cookies for technical and analytical reasons. A cookie is a small text file which is saved locally in the cache of the internet browser while a user is browsing a web site. Cookies do not damage your computer or your mobile device. With the help of cookies, the server can clearly identify your browser. They make it possible to recognize the internet browser for optimizing the web site and simplifying use. The information contained in the cookies placed on our internet pages controls the session. The cookies set by our web sites are used only by our web sites. This data is not used to personally identify the visitor of this web site. Most browsers are configured in such a way that cookies are automatically accepted. If you want to prevent your use of our web sites being captured anonymously using cookies you can adjust your browser settings. It is possible to deactivate the saving of cookies or to set your browser so that it informs you about the placement of cookies. You can then refuse or accept the cookies. Saved cookies can be deleted or administered using the browser. For further information on how to delete or manage cookies, please use the help function of your respective browser.

Cookies on this web site

This web site only uses temporary cookies which are automatically deleted at the end of the internet session together with tracking cookies with a life cycle of thirty (30) days. They exclusively provide technically related identification of a web site visit and do not collect personal data of the user.

The table shows all cookies that are set by this web site. Please contact us by email (Dataprivacy.de@grunenthal.com) if you have any questions regarding the cookies used.

Name  Aim  Duration of life
Technically related identification of a session (web site visit). No personal data will be recorded Duration of session or 20 minutes. This cookie is deleted if the browser is closed.
 _pk_* Identification of a visit to be able to optimise the analysis of web site use. No personal data will be recorded. Duration of session: This cookie is deleted if the browser is closed
Identification of visit tracking disabled Duration of life






These cookies are used to collect information about the usage of our site and the content pieces within.

 __utma persists until manually removed

__utmb, __utmc lasts throughout the duration of a visit and up to 30 minutes after

__utmz lasts 6 months

Google Analytics cookie to identify unique users across browsing sessions.  2 years
 ARRAffinity Used to affinitize a client to an instance of the application  Duration of session
Used to make advertising more engaging to users and more valuable to publishers and advertisers.  Duration of session
 gt_cookie-banner  Identification that cookie banner has been closed  Duration of session: This cookie is deleted if the browser is closed. 
 SC_ANALYTICS_GLOBAL_COOKIE Identification of a visit to be able to optimise the analysis of web site use. No personal data will be recorded. Duration of session
 sxa_site  Identification of the site usage.  Duration of session

Collection of data and purposes of use

As many other companies do, Grünenthal also measures the performance of its site in order to improve and customise to better serve our visitors. During your visit, Grünenthal automatically collects and temporarily stores the following information about your computer and your visit:

  • The domain and host from which you access the Internet
  • The Internet address of the Web site from which you linked directly to the Grünenthal site, if applicable
  • The date and time you arrived at our site and how long you spent on the site and which pages you visited
  • Your Internet protocol (IP) address and
  • Your computer's operating system and browser software

In order to employ personalization functionality, you will occasionally be asked to provide personal information e.g. name, address, telephone number, email, areas of interest or profession. Grünenthal will use the information to comply with your requests of information. No material consequences will result from your refusal to submit such information. Please be aware, however, that if you decide not to provide the information requested at a given point, you may not be able to use some of the user convenient features of this web site, e.g. areas reserved for medically or pharmaceutically trained persons. Grünenthal collects registration data so we can contact you about updates. Although we retain customer records, you can choose not to receive future emails or other consumer communications from Grünenthal by selecting the appropriate box on the registration form or in the personalization section. At any time, upon your request, Grünenthal will delete or modify personal information that you provided earlier.

While we collect the personal data that you may volunteer while using our services, we do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We may periodically collect and use personal data for the additional purpose of conducting market research.

If you contact us regarding your experience with using any of our products, we may use this information you provide in submitting internal reports or required information requested by the local authorities. We may also get in contact with you to ask for your permission to clarify medical conditions with your treating healthcare professionals to follow up regarding an adverse event associated with the use of any of our products. You understand that in order to comply with some local laws, Grünenthal may not be permitted to comply with your request to amend or remove personally identifiable information that was provided to Grünenthal by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine or medical products.

If we intend to use personal data for other purposes, we will only do this after obtaining your prior agreement. You consent to this new purpose by indicating this in the corresponding box at the point on the site where personal data are collected.

We do not knowingly collect personal data from children. We therefore do not take specific steps to protect the privacy of children who may disclose their personal data or that of their families to us.

We disclose our visitors’ personal data to our subsidiaries. Where we disclose your personal data for the same purposes as those indicated, we provide you with the means to opt-in to disclosure:

- By indicating in a box at the point on the web site where personal data is collected

- By sending an email: Dataprivacy.de@grunenthal.com

We do not give visitors to our web site the option of using a secure transmission method to send us their personal data. However, we have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorized access, improper use of disclosure, unauthorized modification or unlawful destruction or accidental loss.

All our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors personal data. We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

You can ask us whether we are keeping personal data from you. Prior proof of your identity, we can provide you with readable copy of the personal data which we keep about you. We will provide you the requested information without any charge. Due to the German Federal Data Protection Law you may be entitled to request from us to rectify, complete or delete the data we hold about you. We will comply with these provisions. In very rare situations, we may be required by court or other legal or regulatory processes, or as otherwise required by law, to divulge personally identifiable information to law enforcement authorities, the courts or regulatory authorities. Grünenthal will cooperate in responding such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any personally identifiable information they receive.

Our web site contains links or references to other web sites that we do not control and to which our Privacy Statement does not apply. Please be sure that you read the Privacy Statement of every web site you visit. You are solely responsible for your interactions with these web sites.

We take reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless you should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Grünenthal reserves the right to amend this Statement at any time. The Privacy Statement does not create any contractual or other legal right in behalf of any party.

If the Privacy Statement at this site changes, the revised statement will be posted here. This Privacy Statement was last updated in April 2018.

Contact information and requests related to data privacy:

If you have an enquiry or concern about our Privacy Statement, please contact:

Grünenthal GmbH
Global Compliance Management
Zieglerstrasse 6
52099 Aachen, Germany

Email: Dataprivacy.de@grunenthal.com

online: April 2018